Silkus AI Email Tool
Silkus AI Email Tool is an internal customer support application for the Silkus team. It imports business Gmail messages, organizes customer conversations, prepares AI draft replies, and lets authorized staff review every reply before sending.
What the application does
- Imports customer emails from the company Gmail mailbox.
- Organizes emails into customer conversations and stores attachments for review.
- Uses Silkus knowledge base and pricing rules to prepare AI draft replies.
- Allows staff to review, edit, and approve each reply before sending.
- Uses Gmail labels to mark workflow status.
Purpose
The application is used only by authorized Silkus staff to make customer support faster, clearer, and more consistent.
Gmail usage
Gmail access is used only to read the Silkus business mailbox, create draft replies, and apply workflow labels.
Human review
AI replies are drafts. A staff member reviews and approves the final message before it is sent to a customer.
OAuth verification details
- Application name
- Silkus AI Email Tool
- Application purpose
- This internal Silkus customer support tool imports business Gmail messages, organizes customer conversations, generates AI draft replies, and lets authorized staff review and approve replies before sending.
- Google data usage
- Gmail API access is used only for the Silkus business mailbox: reading customer emails, creating draft replies, and applying workflow labels. Gmail data is not sold, shared for advertising, or used for unrelated purposes.